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Feedback

At Canberra Luxury Apartments we welcome your suggestions, compliments and complaints as an opportunity to improve our service, provide feedback to our staff and put things right when we have let you down.

Feedback is a positive or negative suggestion, comment or opinion about the ATO, its Charter, service and policies or staff performance where you do not seek a remedy for your own particular tax affairs. 

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Please click here to complete our short survey.

Satisfaction survey

If you have any suggestions you feel will enable us to provide you with better products and services, please let us know.

 

Please click here to make a suggestion.

Making a suggestion

There is nothing so encouraging as a well-earned compliment. So if you have received exceptional service from Luxury Canberra Apartments, please let us know so that we can pass on the compliment.

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Please click here to report a compliment.

Making a compliment

Making a complaint

If you’re ever unhappy about something we’ve done – or perhaps not done – please give us the opportunity to put things right.

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Our aim is to resolve your complaint within 5 working days, however, where possible we will resolve your complaint on the spot. If we need some additional time to get back to you, we will let you know. 

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Please click here to report a complaint

Reporting a Hoax or Scam

Please click here if you are looking to report a hoax or scam.

Contact us

You can contact us using any of the methods below:

  • By phone: Mobile 0412 550 861 (8am – 8pm 7 days).

  • Via Email: contact@luxbnbrental.com.au

  • Via our website: Please click here 

  • Via mail: Canberra Luxury Apartments, U608/25 Edinburgh Avenue, Acton, Canberra, ACT 2601 Australia.

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